Privacy Policy

Last updated: February 27, 2026

This Privacy Policy describes how CostTrack Pro collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We understand that your trust is essential, and we maintain the highest standards of confidentiality and data security.

Information We Collect

We collect various types of information to provide and improve our cost accounting services. When you register an account, we gather your name, email address, and business details. As you use our platform for expense tracking and cost management, we collect usage data including the features you access, the actions you perform, and the documents you upload.

We also collect technical information such as your IP address, browser type, operating system, and device information. This helps us understand how our users interact with our platform and enables us to optimize performance across different devices and networks.

How We Use Your Information

We use your personal information to provide, maintain, and enhance our cost accounting services. Your data allows us to create personalized experiences, process transactions, and send you important updates about your account. We analyze usage patterns to improve our expense tracking tools and cost management features based on your actual needs.

Your information helps us detect and prevent fraudulent activities, maintain security, and comply with legal obligations. We may use aggregated, anonymized data for research and analytics to better understand how businesses in Malaysia manage their accounting and expenses. We never share your personal information with third parties for marketing purposes.

Your Rights

You have fundamental rights regarding your personal information. You can access your data at any time and request a copy of everything we have collected about you. If you believe any information is inaccurate or incomplete, you have the right to request corrections or updates.

You can request deletion of your account and associated data, subject to legal retention requirements. You have the right to opt out of non-essential communications while maintaining your account functionality. If you have concerns about how we handle your information, you may lodge a complaint with relevant data protection authorities in Malaysia.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and maintain your session when you access our platform. These small text files help us remember your preferences and login information, making it easier to navigate our cost accounting tools. We use both session cookies that expire when you close your browser and persistent cookies that remain for extended periods.

We also use analytics cookies to understand how you use our services and identify areas for improvement. These technologies help us track which features are most valuable for expense tracking and cost management. You can control cookie settings through your browser, though some features may not function optimally without them. We respect your privacy preferences and do not use cookies for tracking across unrelated websites.

Data Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our systems use industry-standard encryption protocols for data transmission and storage. All sensitive information, including business financial data and expense records, is protected with advanced security technologies.

Our team undergoes regular security training and we conduct periodic audits to ensure compliance with best practices. While we maintain robust security measures, no system is completely risk-free. We encourage you to use strong passwords and keep your login credentials confidential. If you suspect unauthorized access to your account, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. For active accounts, we maintain your data while your account is in use. After account termination, we retain information for the period required by Malaysian law and for legitimate business purposes, such as resolving disputes or maintaining financial records.

You may request deletion of your data subject to legal and regulatory requirements. Certain information may need to be retained for accounting and tax compliance purposes as required by Malaysian business regulations. We will inform you of any retention periods that apply to your specific information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be communicated to you via email or through a prominent notice on our platform. Your continued use of our services following such notifications constitutes your acceptance of the updated policy.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this page indicates when it was last updated. If you have questions about changes to our policy, please contact us using the information provided below.